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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
310 ratings and 158 comments received in the last 90 days.
02 July 2025
For the same reason above
25 June 2025
See above
22 June 2025
Everything was very quick and efficient.
04 June 2025
As above
03 June 2025
All my requirements were met, and the whole purchasing experience was enjoyable. I look forward to further vehicles purchases.
23 May 2025
Friendly and relaxed.. Also very knowledgeable
12 May 2025
Hand over professional in a friendly manner
08 May 2025
The salesman couldn't be more approachable and listened exactly to what I wanted. So helpful
05 May 2025
Great service
04 May 2025
As above
30 April 2025
Lovely environment, great staff and nice coffee!
30 April 2025
From the first phone call the staff has been just so on point and getting the best deal for me. Specific shoutout to Taj!
28 April 2025
Todd was very efficient in the handover
17 July 2025
The car was serviced quickly and the whole process beginning to end was professional and efficient. They even adjusted my bonnet which was slightly misaligned.
16 July 2025
Issues well explained Video very helpful
16 July 2025
Great customer service, nice and easy process, communicated timings.
16 July 2025
As above
15 July 2025
I was told for a complimentary car wash, but the car was not washed.
14 July 2025
Everything went well
14 July 2025
Service was really good
14 July 2025
Did as we requested plus a wash
14 July 2025
Car seems okay but there was no discussion about any issues that might need attention in the future or the condition of tyres or wipers that have been discussed in the past.
13 July 2025
Because they did what they were supposed to do.
13 July 2025
Great from start to finish
11 July 2025
Professional and helpful
11 July 2025
BMW rectified an issue I previously had due to me a loyal customer.
11 July 2025
Very happy serviced my car while I waited they told me what service was needed costs and how long it would take nice waiting area with refreshments and WiFi kept me updated on progress.very friendly and helpful.
10 July 2025
As above, extremely disappointed with the handling of our appointment. Sadly we won't be returning customers, from such a big company I'm quite disgusted to be honest, and started to wonder if our car was even touched.
10 July 2025
Have asked to speak to a service manager. 2 weeks no response
10 July 2025
Customer service was really good, helpful polite staff.
09 July 2025
Perfect service!
09 July 2025
Like I said, straight forward and no issues. It would have been 5 stars if the inside of my car was cleaned after the service but nevertheless it was still a good experience
09 July 2025
Staff helpful but did not come back to me when promised
09 July 2025
Overall, I can pleasantly say that I was completely satisfied. With Bromley BMW. Plus, receiving such a beautiful goodie bag was such a treat and unexpectedly.. this was certainly a bonus. I enjoyed.
09 July 2025
I'm generally happy with the service but last time I was told air had been put in my tyres but it had not been done when I checked the readings. I also did not receive an email from sales staff after spending time with them regarding a new car.
09 July 2025
Very satisfied.
09 July 2025
Communication was poor at the beginning. I had to keep calling up for updates
08 July 2025
The whole experience was seamless
08 July 2025
Good timely service to satisfaction
07 July 2025
Very satisfied
07 July 2025
Very satisfied
07 July 2025
friendly and gave good explanation of work
07 July 2025
No problems and good advice
05 July 2025
Very good service.
05 July 2025
Everyone is always friendly and helpful
04 July 2025
As always, nice stuff and good service
04 July 2025
because the staff were faultless (especially when compared to my recent experiences at a franchised Stratstone BMW dealership)
03 July 2025
This garage always go above and beyond. I was driving to France recently and my car needed servicing. There were no available dates before my trip but when I explained where so was going, they immediately fitted me in 2 days before my trip.
03 July 2025
For the same reasons , fast, friendly and on time.
01 July 2025
All completed
30 June 2025
Everything was good
30 June 2025
Quick and efficient
30 June 2025
Service good.
29 June 2025
Very happy with the service received. Professional and friendly.
26 June 2025
Excellent service as always
26 June 2025
I was treated with respect and all the staff were professional and very helpful and very accommodating.
26 June 2025
Excellent service particularly from Andrew.
25 June 2025
Fairly good with excellent review of car's under chassis and tyres' condition.
25 June 2025
Place seems runs by junior staff
24 June 2025
Unable to fault anything. Kept me informed on progress of the car being fixed.
24 June 2025
Very satisfied customer
23 June 2025
Wonderful staff, great service quick efficient and informative.
23 June 2025
Ahead of time and with care and consideration
22 June 2025
Great communication
22 June 2025
Thorough checks done
22 June 2025
Repair under warranty not done, no quality control check and now needs to go back in to be done properly. Poor technician training and lack of knowledge
22 June 2025
Even though servicing is good, but interiors was smelling after delivery.
21 June 2025
Great friendly staff who do their best to help.
20 June 2025
Extra checks and a car wash were provided at this recall visit
20 June 2025
Very happy with the service and info received
19 June 2025
Excellent comms
19 June 2025
Extremely satisfied with everything.
19 June 2025
Friendly staff and honest recommendations
18 June 2025
Very helpful
16 June 2025
All good happy with service
16 June 2025
I arrived ahead of my scheduled appt time and they managed to fit me in anyway...service on the car was completed within the time frame expected and all was good as it relates to vehicle health check.. Hence I'm a happy bunny??
15 June 2025
Stephen James!!
15 June 2025
Work was completed and health check identified additional work that was completed without a further visit
15 June 2025
Pretty happy with the way they handled the issue
13 June 2025
Completed in a timely manner to a high standard
11 June 2025
The BMW product remains exceptional hence I chose to drive one, but the dealership needs to improve or at least retain the previous standards, currently declining.
10 June 2025
Good service.
10 June 2025
They took 3 months to give me a valuation on my car which was £10,000 below market value and £7000 less than another local dealership
10 June 2025
Very professional
09 June 2025
Fab service
09 June 2025
excellent service, everything has been spot on
09 June 2025
Great Service
09 June 2025
Whatever needed was done straightaway Thank you for the samr
08 June 2025
Quickly done and no issues
08 June 2025
Smooth and easy
08 June 2025
Very satisfied, customer service was excellent
08 June 2025
All of the issues with my car were fixed. Diagnostic check cost was removed from the bill as nothing could be found wrong. Clear advice around longer term work required.
07 June 2025
As was satisfied with service received
06 June 2025
Thank you for making the process easy.
03 June 2025
Staff we friendly and helpful
03 June 2025
EXCELLENT SERVICE
02 June 2025
Overall a great experience
02 June 2025
Very efficient
01 June 2025
Service was very well organised and effective.
01 June 2025
Customer service was not as good as usual and it took ages for the phone to be answered and the promised call backs didn't happen.
31 May 2025
Great friendly and efficient reception and service
29 May 2025
Very speedy.
29 May 2025
No issues, everyone was very nice
29 May 2025
Excellent as always!!!
27 May 2025
Cost effective
26 May 2025
Excellent professional service and great communication.
26 May 2025
The service went well and the members of start who delt with me were brilliant including the new member of staff who was going through training.
26 May 2025
Car was dropped off and serviced with no Issues.
26 May 2025
Same reasons as above.
25 May 2025
every thing goes like clockwork
25 May 2025
Brilliant !
23 May 2025
Good on collection and delivery.
23 May 2025
Poor. If I call for an update and let you know I'm in meetings for the rest of the day so to please send me a text, your rep still called and didn't even leave a message. Poor. Worst I've ever had and not at all like what I'm used to from Ruxley.
23 May 2025
Good customer service from booking appointment through to pick up
22 May 2025
I always receive excellent service from the team at Stephen James and Anesha continued with that trend. I also welcomed the opportunity to have my vehicle serviced while I waited; so much more convenient than having to leave the vehicle for the day.
21 May 2025
Dealt with the running in service quickly and efficiently.
21 May 2025
Perfect treatment
20 May 2025
See above. I also love getting the videos from the engineer!
19 May 2025
See above
19 May 2025
Always brilliant
19 May 2025
As well as doing an MoT on my car, they also sorted out a problem with the car that kept recurring and giving it a wash and polish. I couldn't find any fault with the service I received and would definitely bring my car to them in the future for MOT
19 May 2025
Because you guys are brilliant
18 May 2025
I was looked after well
17 May 2025
Very helpful and friendly staff
16 May 2025
There was an issue, I wasn't completely happy that I had to return back to the dealership for something that should have been done. However the customer assistant did apologise and it was rectified immediately.
14 May 2025
APPOINTMENT - SERVICE TIME AND EASE OF BOOKING IN AND PICK UP.
13 May 2025
Straight forward
13 May 2025
See sbouve
12 May 2025
Used Stephen James for years
12 May 2025
Looked after well and everything explained clearly
12 May 2025
Good pleasant service
11 May 2025
All went smoothly no issues
11 May 2025
As above.
09 May 2025
Very knowledgeable, courteous and polite people Great experience
09 May 2025
All was perfect
08 May 2025
Very satisfied
08 May 2025
Got my car back quickly,
07 May 2025
Nice helpful staff. Job carried out on time.
07 May 2025
I was told my car would have a courtesy clean and wash - this did not happen
06 May 2025
The customer service that I received by the customer service assistant was over and above the call of duty. She did everything to get my missing car mirror sorted and was very helpful and professional.
06 May 2025
Great service on the day
05 May 2025
See above....
05 May 2025
As previously stated above.
05 May 2025
I believe my service plan would cover everything that the vehicle needed, but apparently it doesn't.
04 May 2025
Nor given the level of service of exceptional service excellence I expected.
04 May 2025
Highly satisfied the agent Sudiya kamara was so friendly, polite and helpful
04 May 2025
I booked the appointment 3 weeks in advance, it was not on record when I turned up. However the staff made arrangements to fit me in with good customer service.
03 May 2025
Good service
03 May 2025
Staffs were very courteous and MOT was done on time. communication to the customer, timely execution and free car cleaning(interior vaccumme and exterior wash) was great. My car definitely needed a basic cleaning and timing could not have got better.
03 May 2025
Staff members are professional and friendly
03 May 2025
As above. We should have been provided with the attention we deserve and replacement car should have matched our needs.
01 May 2025
Polite staff and satisfactory work conducted on my vehicle in a timely manner
30 April 2025
Thanks for the helpful advisories at MOT.
30 April 2025
The service representative took care of everything and I felt relax and stressfree
29 April 2025
I have been a long time customer and purchased the car from Stephen James Bromley.
28 April 2025
They did a good job
28 April 2025
??????
03 July 2025
Excellent customer service