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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
416 ratings and 202 comments received in the last 90 days.
03 June 2025
All my requirements were met, and the whole purchasing experience was enjoyable. I look forward to further vehicles purchases.
23 May 2025
Friendly and relaxed.. Also very knowledgeable
12 May 2025
Hand over professional in a friendly manner
08 May 2025
The salesman couldn't be more approachable and listened exactly to what I wanted. So helpful
05 May 2025
Great service
04 May 2025
As above
30 April 2025
From the first phone call the staff has been just so on point and getting the best deal for me. Specific shoutout to Taj!
30 April 2025
Lovely environment, great staff and nice coffee!
28 April 2025
Todd was very efficient in the handover
19 April 2025
Was first class in every respect
17 April 2025
As per the above
13 April 2025
Both sales and handover were seamless.
08 April 2025
The service provided by Iyata Santos was great. Attention to details, all questions answered and made me feel comfortable throughout the entire process.
03 April 2025
Again very easy and clear process
02 April 2025
Very satisfied with service. Was able to select, negotiate, pickup my car in less than a week.
02 April 2025
Excellent customer service from start to finish from Taj. He was very professional and gave us regular updates.
02 April 2025
Overall, I was extremely satisfied. The entire process-from the initial conversations to the final handover-was smooth and professional. Special thanks to Noneye, who took the time to answer all my questions and made the experience feel personal
01 April 2025
Very friendly and attentive staff
01 April 2025
Been very helpful
01 April 2025
Received by Taj who carried out all the relevant paperwork in a very professional way.
31 March 2025
The process was easy and an extremely pleasant experience. The digital documents were easy to navigate around I did not encounter any issues throughout the whole process.
29 March 2025
Very helpful handover
29 March 2025
Very professional and efficient
26 March 2025
Customer service was good. Felt we were treated well and the whole process felt smooth.
26 March 2025
Toby and George very attentive and helpful.
23 March 2025
Great service
22 March 2025
Totally satisfied with my experience.
22 March 2025
Good service
21 March 2025
Very helpful staff
21 March 2025
All very smooth and everything was explained to me.
20 March 2025
Same as above
20 March 2025
Everything ran very smoothly. I'd also like to mention Todd who explained all the new features of the car very clearly. Lovely young man.
19 March 2025
Rahaab was very knowledgeable and was able to arrange a test drive of the model that I was interested in. Todd was also very helpful and knowledgeable when handing over the new car.
19 March 2025
We were so pleased with the service, we have been so happy since the purchase
08 June 2025
All of the issues with my car were fixed. Diagnostic check cost was removed from the bill as nothing could be found wrong. Clear advice around longer term work required.
08 June 2025
Quickly done and no issues
08 June 2025
Smooth and easy
08 June 2025
Very satisfied, customer service was excellent
07 June 2025
As was satisfied with service received
06 June 2025
Thank you for making the process easy.
03 June 2025
Staff we friendly and helpful
03 June 2025
EXCELLENT SERVICE
02 June 2025
Overall a great experience
02 June 2025
Very efficient
01 June 2025
Service was very well organised and effective.
01 June 2025
Customer service was not as good as usual and it took ages for the phone to be answered and the promised call backs didn't happen.
29 May 2025
Very speedy.
29 May 2025
No issues, everyone was very nice
29 May 2025
Excellent as always!!!
27 May 2025
Cost effective
26 May 2025
Excellent professional service and great communication.
26 May 2025
The service went well and the members of start who delt with me were brilliant including the new member of staff who was going through training.
26 May 2025
Car was dropped off and serviced with no Issues.
26 May 2025
Same reasons as above.
25 May 2025
every thing goes like clockwork
25 May 2025
Brilliant !
23 May 2025
Good on collection and delivery.
23 May 2025
Poor. If I call for an update and let you know I'm in meetings for the rest of the day so to please send me a text, your rep still called and didn't even leave a message. Poor. Worst I've ever had and not at all like what I'm used to from Ruxley.
23 May 2025
Good customer service from booking appointment through to pick up
22 May 2025
I always receive excellent service from the team at Stephen James and Anesha continued with that trend. I also welcomed the opportunity to have my vehicle serviced while I waited; so much more convenient than having to leave the vehicle for the day.
21 May 2025
Dealt with the running in service quickly and efficiently.
21 May 2025
Perfect treatment
20 May 2025
See above. I also love getting the videos from the engineer!
19 May 2025
See above
19 May 2025
Always brilliant
19 May 2025
As well as doing an MoT on my car, they also sorted out a problem with the car that kept recurring and giving it a wash and polish. I couldn't find any fault with the service I received and would definitely bring my car to them in the future for MOT
19 May 2025
Because you guys are brilliant
18 May 2025
I was looked after well
17 May 2025
Very helpful and friendly staff
16 May 2025
There was an issue, I wasn't completely happy that I had to return back to the dealership for something that should have been done. However the customer assistant did apologise and it was rectified immediately.
14 May 2025
APPOINTMENT - SERVICE TIME AND EASE OF BOOKING IN AND PICK UP.
13 May 2025
Straight forward
13 May 2025
See sbouve
12 May 2025
Used Stephen James for years
12 May 2025
Looked after well and everything explained clearly
12 May 2025
Good pleasant service
11 May 2025
All went smoothly no issues
11 May 2025
As above.
09 May 2025
Very knowledgeable, courteous and polite people Great experience
09 May 2025
All was perfect
08 May 2025
Very satisfied
08 May 2025
Got my car back quickly,
07 May 2025
Nice helpful staff. Job carried out on time.
07 May 2025
I was told my car would have a courtesy clean and wash - this did not happen
06 May 2025
The customer service that I received by the customer service assistant was over and above the call of duty. She did everything to get my missing car mirror sorted and was very helpful and professional.
06 May 2025
Great service on the day
05 May 2025
See above....
05 May 2025
As previously stated above.
05 May 2025
I believe my service plan would cover everything that the vehicle needed, but apparently it doesn't.
04 May 2025
Nor given the level of service of exceptional service excellence I expected.
04 May 2025
Highly satisfied the agent Sudiya kamara was so friendly, polite and helpful
04 May 2025
I booked the appointment 3 weeks in advance, it was not on record when I turned up. However the staff made arrangements to fit me in with good customer service.
03 May 2025
Good service
03 May 2025
Staffs were very courteous and MOT was done on time. communication to the customer, timely execution and free car cleaning(interior vaccumme and exterior wash) was great. My car definitely needed a basic cleaning and timing could not have got better.
03 May 2025
Staff members are professional and friendly
03 May 2025
As above. We should have been provided with the attention we deserve and replacement car should have matched our needs.
01 May 2025
Polite staff and satisfactory work conducted on my vehicle in a timely manner
30 April 2025
Thanks for the helpful advisories at MOT.
29 April 2025
I have been a long time customer and purchased the car from Stephen James Bromley.
28 April 2025
They did a good job
28 April 2025
??????
23 April 2025
helpful and friendly.
22 April 2025
As above
20 April 2025
No complaints
20 April 2025
Excellent service
17 April 2025
Please see above
17 April 2025
Great customer service!
16 April 2025
No complaints. Quite smooth.
16 April 2025
I didn't get a call, email or text to say my car was ready to collect after I commissioned the works that I was told was recommended on the car. I was waiting about for a while when I could have just gone and got it.
16 April 2025
Quick helpful and polite
16 April 2025
So much better than Ruxley branch, which made me not want another BMW. I was promised the Bromley branch is better when purchasing my latest BMW and I am so pleased the salesman was correct.
16 April 2025
6-8 week wait to book a service.
15 April 2025
Garage located in a convenient place and easy to get to
15 April 2025
Excellent service
15 April 2025
The total charge is pricey
15 April 2025
Sorted out problem wile I waited.
14 April 2025
Easy. Quick and great customer service
13 April 2025
As above. Timely and professional
13 April 2025
Very good comms and updates
13 April 2025
Warm welcome, polite and knowledge staff. Great level of service and you are updated every step of the way.
12 April 2025
Service was handled by Reece Kearney, very pleasant and helpful young man.
12 April 2025
Stephen James did what they can
11 April 2025
Only not five stars because I had a technicial issue with the car since last August and it only got fixed on the 3rd attempt.
11 April 2025
Fast effective and good service
10 April 2025
Friendly and efficient people
09 April 2025
Always very good
09 April 2025
My request were met & the service & recall was completed on schedule. My contact went the extra mile & advised me through adding my vehicle to my BMW which is fantastic.
09 April 2025
Professional and courteous service.
09 April 2025
I usually receive good customer service from Bromley but not this time.
08 April 2025
Our issue was resolved and further parts was also replaced.
08 April 2025
Ad above
08 April 2025
Because the whole process was good
08 April 2025
Friendly staff
08 April 2025
The work to fix a bug that in the end required BMW to fix directly was greatly appreciated, I am sure frustrating for your team.
08 April 2025
Very happy
08 April 2025
Why 800 characters in the "would you recommend" box which is essentially yes/no, but only 250 here, where more detail could be applicable? I had to swap them around.
07 April 2025
No waiting. Speedy and friendly service
07 April 2025
How satisfied were you overall with the service you received at Stephen James Bromley (1-5)? Rating: 1/5 Unfortunately, I was not satisfied. I had to follow up myself after not receiving the promised callback. Despite reporting the same issue agai
07 April 2025
Serviced on time - cleaned immaculately
06 April 2025
Made me feel welcome & gave a great service.
06 April 2025
Have come away with bad experience after every visit. Catalogue of mismanagement and poor service has cost me money and time. Work that was supposed to have been carried out was not but charged £800. Latest is house keys lost and not reimbursed
05 April 2025
They wasted no time with fixing my car and kept me up to date
05 April 2025
I give high score, however my spare key was not repaired( battery) even though I requested and lady noted on arrival.
05 April 2025
Excellent customer service
02 April 2025
Warm friendly attitude from the staff.
01 April 2025
Knowledgeable, friendly staff and efficient service
01 April 2025
Good help and service
01 April 2025
Good customer service and courtesy car. Would have liked an email or online breakdown of costs when authorising for 5 stars.
01 April 2025
No problems and job done in reasonable time.
01 April 2025
Was dealt with efficiently and explained exactly what would happen
31 March 2025
Great service.
31 March 2025
Reece was excellent. Great communication
31 March 2025
Car was repaired in a timely manner and i thought giving the car a quick wash was an amazing touch.
31 March 2025
Friendly.
30 March 2025
Gentleman that dealt with had great customer service
29 March 2025
Sudiya was very welcoming and professional 10/10
29 March 2025
Friendly staff
28 March 2025
Always kept me in the loop of what was going on
27 March 2025
As above
25 March 2025
Always very helpful
25 March 2025
They did a booking for me on Saturday even they were very busy,much appreciated.
25 March 2025
On time and efficient
24 March 2025
Excellent service
24 March 2025
The employees helped every step of the way.
24 March 2025
Very satisified
24 March 2025
Great.
24 March 2025
After a poor reception the issue was professionally dealt with and I am grateful. Exit was also excellent.
24 March 2025
All the work needed was explained and priced
24 March 2025
Friendly and professional
23 March 2025
Very friendly and professional service done to time scheduled
23 March 2025
The guy I was in contact with was awesome.
23 March 2025
Accurately reflects my experience which was very satisfacory
23 March 2025
Great service
23 March 2025
The issue was resolved promptly
23 March 2025
Highly professional, excellent communication.
22 March 2025
Bought my car in for its first service, which Jason & Dave looked after. My VHC was clear and informative and Jason gave me an update as soon my car was ready. My car also came out nice and clean as expected.
22 March 2025
Helpful and professional
22 March 2025
The service was quick and professional
22 March 2025
My car was dealt with exactly as planned and I was advised as to costs to enable me to make any decisions in good time.
22 March 2025
Top service
22 March 2025
Fulfilled all my expectations
20 March 2025
Same as above. Clear understanding reached and clear recommendations from the person looking after my car.
20 March 2025
Thanks
19 March 2025
Service manager Sudiya really went above and beyond to help with my vehicle repairs. She also kept me up to date daily.
19 March 2025
Appreciated the update. Was not kept waiting for too long and Jason gave great assistance with reconnecting my dash cam.
19 March 2025
Work completed, tho both times I brought the car in they said they would wash it they never did either time. That's the only negative I can think of
19 March 2025
Always love coming to Stephen James for my car services. Very reliable and trustworthy. No hidden cost and great service.
19 March 2025
Perfect
19 March 2025
Courtesy car provided whilst work undertaken
18 March 2025
The work was done quickly and the first answered all our questions.
18 March 2025
Great services.
18 March 2025
My car was not finished on the day it was booked in for and when I was called and came to collect the car in was still not fully finished.
18 March 2025
I was fitted in at short notice which was good.
18 March 2025
All good.
17 March 2025
I Had my headlights adjusted but I think they might be still out of alignment
17 March 2025
Excellent service
16 March 2025
Very efficient check in and collection procedure, plus complimentary car wash.
16 March 2025
Smooth process, start to finish.
15 March 2025
Service time was 2 hrs but everything was on time. Video sent with the recommendations. Prices given before so you know exactly costs.
15 March 2025
Good feedback.
15 March 2025
The service at this branch has always been superb.
04 June 2025
As above